Complaints & Alternative Dispute Resolution (ADR)

At Switch Telecommunications, we are committed to providing excellent customer service and resolving complaints fairly and efficiently.
If you are unhappy with any aspect of our service, please contact us using the details below and we will aim to resolve your complaint as quickly as possible

How to Make a Complaint

You can contact our customer service team by:Email: ku.oc.let-hctiws%40troppusTelephone: 01529 400669Post: 8 Clover House, Boston Road, Sleaford NG34 7HD
Please provide:● Your company name● Account number (if applicable)● Details of your complaint● The resolution you are seeking

Complaint Resolution Process

We will:● Acknowledge your complaint promptly● Investigate the issue fully● Keep you updated throughout the process● Aim to resolve your complaint within a reasonable timeframe

Alternative Dispute Resolution (ADR)

If we are unable to resolve your complaint within 8 weeks, or if we issue you with a deadlock letter, you may be entitled to refer your complaint to our Alternative Dispute Resolution provider:

CISAS – Centre for Effective Dispute Resolution (CEDR)

CISAS is an independent ADR scheme approved by Ofcom. The service is free for eligible customers.CEDR CISASCISAS can review complaints relating to:● Billing disputes● Service issues● Contract disputes● Customer service concerns